Testimonials

Five Behaviors of a Cohesive Team

We kicked off the Five Behaviors in December ’17 and just three months in I cannot believe the transformation we have seen! I can now proudly say we are a team! We have embraced the Five elements and have already seen improvements in every aspect. The level of trust amongst us is at an all-time high, we have healthy conflict and debate, there is a sense of ownership and all round commitment to the team, we have started assigning tasks and holding each other accountable for delivery. We have defined and become united around a common purpose and we now have clear, strategic priorities for the department. I now look forward to our team meetings, they’re fun and productive.

Bonnie’s skill, knowledge and encouragement have been fundamental in our transformation. We could never have done this without her. The Five Behaviors program is a great tool to develop any team and with the right facilitator and 100% commitment from the team it’s incredibly powerful.

“Bonnie connected with everyone in our group. She has the ability to translate complex matters into thought-provoking and meaningful material. She is the most engaging and relatable facilitator that I have ever worked with.”

“A+++ so much optimism, energy, fun, atmosphere was really warm and friendly.”

“I would like to thank you for such a wonderful training class. I found your technique of training to be extremely productive. I have started using your system for staff training and have already seen a difference. I would recommend your training very highly.”

 “She will wow you with her skill, personality and competence. She is one of the most adaptable and resourceful trainers you could find. My former congregation in New York City was the first church that she actually conducted customer training. That congregation’s approach to guest services has moved up the ladder. Upon taking up office in a new congregation in Orlando, one of the desires was to have Bonnie conduct a similar training at this church. And what a difference she has made! We have stated that we will stand up as rival to the giant Disney because we were trained by the best, Bonnie.”

“Bonnie, unlike many consultants we’ve previously had, understood the culture of our organization and made small suggestions that went a long way. Due to her great personality and innovative style she has helped us develop our very first performance review process and conducted trainings with our staff that has made us better. Bonnie, in essence, challenged us to take our service to our community to another level. We are thankful for an entire year she has dedicated to making us better!”

I wanted to thank you very much for the outstanding team building session/training you provided for our staff. The material you presented was well thought out and catered to our specific needs. Your presentation style was very professional and the stories you shared could only have come from someone who has walked in our shoes.

You covered a broad range of subjects and included exercises with role-plays that were informative, engaging, fun and relevant to some of the challenges we face on a daily basis. Your ability to connect with our staff was instrumental in creating the dialogue needed to ensure a successful session for all.

I can’t thank you enough for all you have done. In just the few short months since you were here, I have already noticed a significant behavior change in our staff.

“Bonnie has the unique ability to tailor her training programs for the audience; she can work with all levels of individuals making everyone comfortable. She also has a special way of gaining the trust of her audience so that they can open up and be a part of the experience.”

“My employees love her!  When Bonnie comes back to do a follow up with the staff, three months after her first training session, walking with her through the club my employees greeted her by name with huge smiles which made me smile. But what blew me away, was that she remembered their names….the look on their faces was priceless!”

“I have worked with Bonnie at this hotel for about two years now and have been nothing but pleased with her and her training. Bonnie is energetic, charismatic, professional and an extremely effective and likeable trainer. Her training has helped us achieve higher guest satisfaction scores. Bonnie will follow up with participants to ensure their continued leanings and has often reached out unexpectedly to assist. Bonnie has facilitated classes for both management and hourly staff, as is very relaxed and comfortable with all levels of employees. As a Director of Human Resources, I truly appreciate the impact training has on the operations of the hotel.”

“I have worked with Bonnie Reiner at two different resorts. Her emphasis on helping an organization focus on the critical aspects of training and development had an immediate and then sustained positive effect on the quality of service performed by our team. Her approach of developing relationships with the leaders of the companies she serves has helped our leadership team trust her processes. We look forward to using her guidance to help us continually improve our service.”

“Bonnie’s performance has exceeded my expectations. Bonnie functions more as our business partner than a consultant, helping us to produce results that have enhanced our service delivery, with the focus on lasting results.”

“Regardless of the type of business that you are looking to take to the next level, Bonnie takes the time to comprehend the desired outcome and does an outstanding job of tailoring her style, curriculum and presentation to best impact the group she is working with. In an industry such as hospitality, these results are highly measurable and in Bonnie’s case, undeniable.”

“Bonnie has set up an excellent training program for our security managers and guards at Sony Corporation of America headquarters in NYC.

We have received positive results and feedback from both the security team and building employees. I highly recommend BHR Training for any training needs, especially customer service.” 

“The ‘Five Behaviors’ program was very relevant and incredibly effective for our team. We saw an immediate impact throughout the two days of our strategic offsite meeting, and we utilize the various tools and learnings until today. Bonnie connected with everyone in the group. She has the ability to translate complex matters into thought-provoking and meaningful material. I have never worked with a more engaging and relatable facilitator than her.”